Refund & Cancellation Policy

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Thank you for shopping at VRS Asia.

If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the Return and Refund Policy Generator.

The following terms are applicable for any products that you purchased with us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in the singular or plural.

Definitions

For the purposes of this Return and Refund Policy:

Company (referred to as either “the Company”, “we”, “us” or “our” in this Agreement) refers to VRS Asia. Goods refer to the items offered for sale on the Service. Orders mean a request by you to purchase goods from us. Service refers to the Website. Website refers to VRS Asia, accessible from www.vrsasia.com.my You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

We do not accept any cancellations or refunds after payment is made on our website.

For out-of-stock items, we advise you to change to another item with the same value. We do not accept refunds for any out-of-stock items.

You may inform our sales representative of any issues you have encountered with your order. If you wish to cancel your order, we reserve the right to cancel your order without a refund.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:

By WhatsApp: +60 18-231 8673

Conditions for Returns

In order for the goods to be eligible for a return, please make sure that:

    • The goods are spoiled upon arrival.

The following goods cannot be returned:

    • The supply of goods made to your specifications or clearly personalized.
    • The supply of goods which according to their nature are not suitable to be returned, deteriorate rapidly, or where the date of expiry is over.
    • The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
    • The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Unfortunately, goods on sale cannot be refunded. This exclusion may not apply to you if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods back to us.

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Gifts

If the goods were marked as a gift when purchased and then shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, we will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: customercare@vrsasia.com.my